General informations

FAQ

I need more info about some products?

At HAMMOCK YUCATAN we try to give on our site all the needed information for you to make a wise choice. Information about sizes and specifications are listed on each item. On our hammock 101 pages you will also find all you want to know about these goods.

In case of further queries please contact us using our contact form and we will gladly respond within 24 hours on weekdays.

Can I pick a very specific colour ?

Mayan hammocks are 100% handwoven all over Yucatan State by hundreds of skilled weavers who let go with their creativity. We supply the colours but cannot guarantee the exact final look. Your hammock will be unique. 


All other products are of a specific colour, although final color may slightly differ from one screen to another.

I can only place an order online?

You can order items online through our web store all year long, 24/7. In case you want to make an inquiry regarding items which are not available through our website, you are always welcome to contact us through our contact form. Ordering online is the safest and most efficient way for us to handle your order. 

Is there a minimum order amount ?

NO. 

Do I need to pay import duty or taxes?

NET PRICES. Since most of our products are shipped from Canada there will be no duties on your order. (UNLESS SPECIFIED)


Order confirmation

You will automatically receive an order confirmation directly by e-mails.


Delivery time

All orders will be processed in the next 2 business days. Shipping times vary across Canada, but you will usually receive your goods in 3-6 business days.


Payment

We use Paypal for a most secure payment.