You are wondering if you can get a better deal elsewhere ?
We know that our prices on Mayans, Brazilians and Thai hammocks are the best you can find. We constantly check our competitors prices to make sure you are getting the best deal. You will be receiving your hammock, chair or hammock stand directly from the warehouse and we keep our profit margin as low as possible. When you are comparing our prices with other online retailers, please make sure you are checking the total price, including sales taxes and duties, and order processing time. We would be very surprised if you do so but let us know if you find a total price lower than ours and we'll match it.
NET PRICES, NO TAXES TO BE ADDED
Our Guaranteed Price Match ensures our Canadian customers the lowest delivered price on our Mayans, Hill-tribe and Denana Brazilian hammocks and chairs with the highest standards of professional service.
Taking advantage of our Guaranteed Price Match is easy:
1. If you think you've found the same specialty product offered online by a Canadian company at a lower delivered to Canada price, send us an email with the link showing that offer.
2. We will visit the competing online store to verify the price and
that the item is new, in stock, and includes handling, shipping and the
manufacturer's warranty.
3. Once we've verified the competitor’s pricing, we will correct our price to match it.
If you find a lower delivered price after you've purchased a specialty product from us, you'll still get the benefits. We will honour our 100% Guaranteed Price Match for up to 15 days after your purchase date by giving you a direct refund on your credit card.
Our 100% Guaranteed Price Match is valid for any Canadian company (not a particular) selling online and cover the price of the product shipped to a Canadian address excluding Yukon, North-West Territories, Nunavut, Newfoundland & Labrador, Vancouver Island and Îles-de-la-Madeleine. Guarantee excludes clearance/closeout items, non-retail, private sales, membership clubs, and auction websites. The internet site must have the exact brand and model available for purchase and delivery. (Out of stock or back ordered items are not eligible).
We reserve the right to refuse any order or price match if the preceding terms are not met, cannot be verified or are not reasonable.Because of their weight, and the high shipping cost that also vary from one region to another, spreader bar hammocks, hammock and chair stands are not included in the price match guarantee.
Our goal is to bring you the best deal, which means offering you great ETHICAL or FAIR TRADE products, super customer service and great prices.
General Return Policy
You can return new and unused items within 7 days of reception date for a refund.
Items should be returned new, unused and in their original product packaging. NO RETURN ON STANDS
We do not refund or exchange any product with obvious signs of use which would reduce its sales value. We want you to be assured that we do not sell used products.
All shipping costs are at your own expense (In and out). Please send us an email indicating your invoice number and the reason for the return and we will issue a return number and instructions for the shipping.
After reception of the returned good a credit will
be issued directly on your credit card for the purchase amount less our
cost to ship it to you on the first time. No return on stands.
Guarantee
Hammocks and chairs are handmade art craft and are guaranteed for 15 days against manufacturing defects. Inspect your hammock when you receive it and communicate with us if you see any defect. Please
take note that
irregularities in
the weaving and/or the colors are not considered as a defect. Please also
inspect all knots before usage.
Stands are covered against manufacturing defects for one year..
This covers production errors or material defects encountered during normal use of the product.
This right does not cover defects, damages or wear and tear linked - directly or indirectly - to the wrong use or maintenance of the product (no knots on ends), or any use of violence. Holes in a hammock made by buttons on pants, velcro, shoes, jewels, etc are not covered, neither are damages made by your pet.
No warranty on commercial usage.
Remember that most hammocks and chairs should not be left exposed to sun rays and bad weather. Notice of any lack of conformity which should be encountered in a normal examination of the product should be forwarded to us within a reasonable deadline. Thereafter, you can return item(s) in question for full refund or exchange for a new item
HILL-TRIBE hammocks from Thailand carry a very unique 5 year guarantee against fading.
Damaged or defective items
Please inspect the box(es) for signs of damages before opening your product! If you think there may be product damage, please take a photo of the unopened box. This will help prove that damage was the Carrier’s fault. Please retain original packaging until you have verified your product performs as expected in accordance with the warranty. Your satisfaction is our goal and we are liable to consumers for any lack of conformity.
Thereafter, you can return item(s) in question for full refund or exchange for a new item
In case of damaged/defective items or missing deliveries, please contact us at: info@hammockyucatan.com with your order number.
We do not accept parcels sent cash on delivery. In order to facilitate our handling of returned items, please include the return number and send us a copy of your invoice.